Repair & Restore Hair Mask

SHIPPING RATES AND POLICIES

Our standard ground mail service is via UPS Ground. We aim to send packages out within two business days of your order being placed and have them arrive within 3 to 7 business days of being shipped. Please be advised that shipments are not sent out on Saturdays, Sundays, or on any holidays. We cannot guarantee arrival dates or times since UPS handles our shipping. Shipping fees apply to all applicable one-time and recurring orders.

COVID-19 INFORMATION

We apologize for any delays in your shipments due to current events. The safety of our customers, employees, logistic partners & vendors is of utmost priority. While we are accepting online orders, kindly note there will be processing delays. Rest assured, your shipment is safe and will get to you shortly.

Due to the significant impact of COVID-19, you may experience delays of up to 6 weeks for packages arriving in Alaska, Hawaii, or any other territories under the control of the United States.

For any queries, grievances, or feedback, kindly email us at support@viggious.com. We hope you are staying healthy and safe. We will fight this disease together & come back stronger.

CUSTOMER CARE

We do our best to respond to all customer service inquiries within 48 hours.

Email us at support@viggious.com
Office Hours: Monday-Friday 8 AM - 4PM EST

FREE SHIPPING

Don’t want to pay extra for shipping? It’s easy! Free shipping applies to orders over $49 (pre-tax, after discounts) to shipping addresses anywhere within the US. A Shipping and Handling Fee of $9.99 is applied to orders totalling $48.99 or less (pre-tax, after discounts). Please note shipping rates are subject to change without prior notice. All noted dollar amounts are in USD.

LOST OR STOLEN PACKAGES

Thanks for ordering WOW! If you have entered the wrong address, there is a small window of time (1 hour after placing your order) to try and fix this situation. If your order has not yet shipped and you wish to change the shipping address, please contact us as soon as possible.
Please note that when you place an order with us, the liability for your package is between you and the carrier. We do not make any exceptions to this policy. If your item has been marked as delivered, try these recommendations to help track down your package:
Confirm that the shipping address you entered in is correct.
Check with neighbours to see if your package got dropped off nearby.
Mail carriers sometimes updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up before contacting us.

Returns
We have a 30-day return policy. You have 30 days after receiving your item to request a return. Our online customer service team will be happy to assist you for eligible returns, with a free return label, return instructions, and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. Only products purchased on www.viggious.com may be returned.

Contact Us: support@viggious.com

How to Return
1. Print the label from your email.
2. Carefully pack items into the box. Seal the box and affix the
prepaid label to the outside.
3. Take the package to any UPS location or request a package
pickup by contacting UPS at
1-800-PICKUPS
(subject to UPS fees). Full instructions are included in the return label email.

Return FAQs

How long will it take to receive a credit for my returned items?
Once received, return packages are processed within 7-10 business days. The timeline to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

When I exchange an item there are two transactions on my credit card - can you explain?
When an exchange is requested it is completed in two steps:

1. A credit is issued for the item(s) returned.
2. A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange. Please note that billing for the exchange item is subject to payment authorization and once authorized, it will post immediately to your account. While both the credit transaction and the billing transaction for the exchange occur simultaneously, it may take longer for the credit to post to your account -- depending upon the bank’s processing times for credits.

I used PayPal to make my purchase, can I exchange my order?
Yes. If you would like to make an exchange on an order originally paid with PayPal, please email: support@viggious.com

Our online service team will be happy to assist you in processing your exchange, however, we are unable to process exchanges directly with your PayPal account and will require a credit card for processing.

I ordered/received the wrong product, should I return it?
If your online order is not as expected, please email: support@viggious.com

My item arrived damaged. What should I do?
If you received damaged merchandise, please retain the box, packaging and all contents and email: support@viggious.com

I would like to return a gift but I don’t want the gift-giver to know. Can you help?
If you would like to return or exchange an item you received as a gift, please email: services@beaupan.com and we will be happy to assist.

Damaged Items
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials and the items inside and email: support@viggious.com

Please provide the order number, along with your email address and phone number, for fastest service.

SUSTAINABILITY
We understand that we are responsible for creating as environmentalists, our founders are passionately dedicated to creating luxurious beauty products with the cleanest ingredients; and are continually inspired by plants and nature’s generosity.

REDUCE CARBON EMISSIONS
We understand that we are responsible for creating as little harm as possible to the environment and one way we do this is by limiting our secondary packaging. Our products use concentrated formulas that can reduce carbon emissions during transportation.

WATER CONSERVATION
Our non-toxic, clean formulas prevent pollution of our waterways.

PACKAGING
VIGGIO product packaging is recyclable. Our powerful plant derived, organic ingredients create high-performance products. Our highly concentrated formulas allow for less consumption, while delivering superior quality.

DOING OUR PART